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Social Media Community Manager / Moderator
The online community moderator will implement the company’s online community moderation strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal community management team to support its mission, ensuring a safe community environment, promoting excellent customer service and helping to cultivate a strong community around the brand (s).
Responsibilities
– Implement the online community moderation strategy, coordinating with stakeholders across the company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
– Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
– Interpret the direction of strategy/planning and creative leads
– Utilize social listening tools to generate insights
– Regularly feed back insights gained from community moderation into the Community team
– Summarize insights and conversations to create actionable,client-facing reports that lead to optimization
– Create and maintain content calendars, including writing
– Review user-generated comments and posts in a quick and timely manner
– Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
– Enforce the social media guidelines as defined by the brand
– Escalate UGC, where appropriate, to internal and client stakeholders
– Participate constructively in inter-department and cross-service line communications
– Produce reports on relevant moderation statistics, issues, and outcomes
– Monitor all industry and company information and news to anticipate potential issues
– Be comfortable with 24/7 social-media-driven cycle and cool under pressure
Mandatories
– Fluent in English & Arabic
– Experience in a similar social media/community manager role
– Working operational knowledge and understanding of online community platform moderation tools & applications
– Knowledge of online marketing and good understanding of major marketing channels
– Ability to draft excellent in Arabic or English
– Have experience working within a team
Graphic Designer
The online community moderator will implement the company’s online community moderation strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal community management team to support its mission, ensuring a safe community environment, promoting excellent customer service and helping to cultivate a strong community around the brand (s).
Responsibilities
– Implement the online community moderation strategy, coordinating with stakeholders across the company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
– Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
– Interpret the direction of strategy/planning and creative leads
– Utilize social listening tools to generate insights
– Regularly feed back insights gained from community moderation into the Community team
– Summarize insights and conversations to create actionable,client-facing reports that lead to optimization
– Create and maintain content calendars, including writing
– Review user-generated comments and posts in a quick and timely manner
– Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
– Enforce the social media guidelines as defined by the brand
– Escalate UGC, where appropriate, to internal and client stakeholders
– Participate constructively in inter-department and cross-service line communications
– Produce reports on relevant moderation statistics, issues, and outcomes
– Monitor all industry and company information and news to anticipate potential issues
– Be comfortable with 24/7 social-media-driven cycle and cool under pressure
Mandatories
– Fluent in English & Arabic
– Experience in a similar social media/community manager role
– Working operational knowledge and understanding of online community platform moderation tools & applications
– Knowledge of online marketing and good understanding of major marketing channels
– Ability to draft excellent in Arabic or English
– Have experience working within a team
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